Data Retention & Privacy Policy

At PICKU AUSTRALIA PTY LTD (Trading as BYRO and henceforth referred to as “BYRO”) we comply with the Privacy Act 1988 (Cth) (Privacy Act) .This Policy explains how we manage the personal information that we collect, hold, use and disclose and how to contact us if you have any further queries.

The Privacy Policy applies to you only to the extent that the collection and handling of your personal information by BYRO is subject to the Privacy Act.

Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, or is recorded in a material form or not. It includes your name, age, gender, contact details, health and race (health and race are also sensitive information). In this Privacy Policy, a reference to personal information includes sensitive information.

We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner.

The types of personal information we may collect and hold include contact information (e.g. name, email address and mobile phone number), photograph (if wilfully supplied during the registration process) and financial information (e.g. credit card details) if making a transaction with us. For drivers working with us we may collect photographs, employment history, educational qualifications, Commonwealth identifiers (e.g. apprenticeship numbers) . We may also collect and hold sensitive information including information about your health, race, marital status, medical history and criminal history.

We may collect personal information from you in a number of ways including face-to-face, over the telephone, through an online form or portal or by email. We may also collect personal information from list purchases, regional chambers, employers, former employers, referees, contract partners, medical providers, insurers and government agencies. Where we collect your personal information from third parties, we may use that information for a number of reasons including as part of the pre-employment process and to provide you with services and training.

Where practicable, if we have collected your personal information from a third party, we will notify you about the collection.

We collect information from our website including the number of visits, dates of visits, pages viewed and navigation of the site. The purpose of collection is to improve users experience of the site and for record keeping purposes.

We occasionally use third parties to run on-line promotions. We retain information about the number of clicks and impressions of these promotions. This information is anonymous.

We collect, use and hold your personal information as part of the pre-employment process and to provide you with our services, including migration, membership and business training. We also collect, use and hold your personal information to manage our ongoing relationship with you and perform functions and activities relating to our businesses.

• where authorised by you;
• in a manner you would reasonably expect the use to occur;
• to verify your identity;
• where we are required, authorised or permitted by law;
• for administration of services;
• to comply with laws and regulations including government contracts and training contracts; and
• to provide you with information about our services

We will not sell your personal information to any third parties.

• when specifically authorised by you;
• to professional, medical and insurance advisors;
• to regulatory bodies and government agencies;
• as required by law or court order.

• reporting to government agencies;
• to obtain professional, medical or insurance advice;
• for urgent health reasons;
• to comply with regulatory or legal requirements;
• credit reporting and checks; and
• to comply with laws or court orders.

We may use your personal information to contact you (including by mail, telephone call, text message or email) in relation to our services and offers we have available we think may be of interest to you.

You may opt-out of receiving marketing information from ETG at any time: calling us on 1800 69 2976 or emailing us on marketing@byro.au.

Please note: Google Analytics remarketing has been implemented in this website. First-party cookies are used to show relevant advertising to users who have previously visited the website. Visitors can opt-out of the Google Analytics Advertising Features you use by downloading a browser add-on https://tools.google.com/dlpage/gaoptout/

If you do not provide requested personal information, we may be unable to provide you with our services, or at least not at our usual high standards.

• We will take reasonable steps to ensure:personal information that we collect, hold, use and disclose is accurate, complete and up to date, relevant and not misleading;
• to protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure by storing it in secure servers and on a secure record management system; and
• where permitted by law, destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.

We do not to transfer your personal information overseas.

We are not responsible for the data retention and privacy compliance for any websites from the links that may be on our website.

If you have any concerns or complaints about the manner in which your personal information has been collected or handled by BYRO, please contact our Data & Privacy Officer via e-mailing privacy@byro.au

Your concern or complaint will be directed to the appropriate complaint manager who will consider and respond to your complaint within 7 days.

It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further.